FAULTY PHONE BLUES: T-Mobile myTouch 4g
I’ve had my phone (T-Mobile myTouch 4g) for less than 4 months. Here is some of the bullshit that happened:
- Around 2 months into having my phone, it kept freezing, then it didn’t turn on. T-Mobile reps factory reset my phone
- Periods of freezing occurred, but not for extended durations of time. I had just finished playing a game of Scramble and put my phone down beside me on the bed. About 10 minutes later, my sister asked me if I wanted to charge my phone which surprised me because it had ample battery last time I touched it. I pick up my phone and see an icon of a phone and a red exclamation point surrounded by a red triangle. I tried turning it off and back on to no avail.
- So I go to the T-Mobile store and wait around for hella days for the girl in the front to call for help. A “heavy haired” girl comes out and passes right by me and wonders who she can help. When I present my phone and before I say anything, she looks ready to say something, but I tell her it what’s wrong first. She offers a $20 warranty exchange right away. I asked if we can troubleshoot it first because it seems hasty to charge me $20 without trying to fix the problem and when I didn’t do anything wrong to my phone, but she says that she sees this problem all the time with this phone and people just do the warranty exchange. I insist and she gives me the number to the Customer Care center to troubleshoot my phone.
- About an hour on the phone with Customer Care and several transfers, I’m talked through a factory reset about 10 times and long story short, they want to charge me the $20 for the warranty exchange even though I tell them I don’t feel it’s fair. I ask for HTC’s number as they were the manufacturers and they say I can send in the phone but they say I should pay for shipping insurance and certification and they might charge me a diagnostics fee and/or a replacement phone fee. Redunk.
I give up and give in and go back to the T-mobile store and agree to the injustice of paying for their giving me a now notoriously known broken phone. “Heavy hair” reassures me that it will take one day to get my replacement phone and thoroughly insists I pay $7.99/mo for insurance, and that I must get then and there. I refuse to pay $7.99/mo in addition to the $20 I”m paying now to ask them to fix their bad (further reading on T-Mobile’s websites says HH is wrong, you have within 14 days). REDUNK.
In all that troubleshooting with T-Mobile, they told me to take my SIM card and MicroSD out and, me being prone to luck, lost the SIM. Thankfully I still have the SD with all the pictures and important stuff, but deng, they want to charge me $20 for a new SIM. Why can’t you give it to me for free, for putting up with your $20 warranty exchange fee and for giving me a busted phone. It’s only $2 on T-Mobile’s website, but about a week’s wait. This is driving me nuttsss.
-I received an e-mail saying my phone was shipped, and it should get to me in about a week. I immediately though, “Damn you, Heavy Hair, and your one-day lie.” Two days later I get an e-mail saying my phone was delivered on my door step. I was literally sitting by my front door at the time they said it was delivered and had to literally run out at pretty much that exact time because I accidentally took keys from work and they needed it back right away. There was no ring of the bell, no knock at the door, no sound of a delivery truck. When I ran out literally right after the time the delivery confirmation said my phone was delivered, there was no UPS truck out there. I try to open a case with UPS but they say typically seller has to initiate the claim. I find another avenue to open a case but UPS says I have to wait after the estimated time of delivery, which is a problem for me on many levels, but mostly because T-Mobile wants me to mail in my busted phone within 7 days of receiving my replacement phone, or else they’ll charge me the price of a new phone. So on top of the $20 for the warranty exchange, they’re going to charge me hundreds more if I don’t get the sticker from the replacement phone’s box and mail in my old crap hone they gave me initially. REDUNK!
- Called T-Mobile and they keep telling me that it was delivered. I keep telling them it wasn’t. After too many repetitions of this, I told them I was tired of them telling me that it was delivered when by luck I happened to be at the front door at the time it was supposedly delivered so I KNOW it wasn’t delivered, and that I’m upset with them over the warranty exchange fee and the inconvenience of not having a functioning phone for a week now. They say I can get a loaner phone from the T-Mobile store (Why didn’t they offer this before?! If I had a loaner phone, my SIM would have had a home and not be lost and forcing me to buy a new one), and they are opening a handset research.
So annoyed with T-Mobile right now. I miss the days when phone lasted for years, not weeks, and when replacing your products when the manufacturers were at fault was easier.
I remember my old Nokias—hella falls from being an active kid and it was still working after hella years of use, only to be retired for updated technology. My faceplate was of a surfer on waves, and the screen had blue liquid in it. From Sam Goody, hah. I miss you, old Nokias!